Resolved
This issue should now be resolved and all services are restored to normal functionality.
Please don’t hesitate to reach out to support@plugchoice.com if you have any further questions or if you’re still seeing any unexpected behaviour
Monitoring
We’re seeing signs of recovery and service metrics are continuing to improve. We’ll provide another update once we’re confident the issue has been fully resolved.
Identified
Robo Charge is currently experiencing connectivity issues that may cause connected chargers to appear offline.
The issue is outside of our direct control, but our team is monitoring the situation and will provide updates as more information becomes available.
As a workaround, you may temporarily remove them as an operator from affected chargers. Please be aware that this may impact reimbursement and other services managed through their platform.
